Refund policy

Returns & Refunds

We want you to feel confident ordering from Fetch Blanks. This policy explains how to request a return, which items are eligible, return shipping responsibilities, and how refunds and store credits are handled.

If you have questions about a return, please email support@fetchblanks.com.

Quick Overview

  • Voluntary returns: Request within 14 days of delivery.
  • Condition: Items must be unused, unworn, unwashed, unaltered, and in their original packaging for voluntary returns.
  • Return shipping: Customers are responsible for purchasing and paying for their own return shipping label for voluntary returns.
  • Restocking fee: We do not charge a restocking fee on approved returns.
  • Refund method for voluntary returns: Approved voluntary returns are generally issued as store credit unless applicable law requires otherwise.
  • Damaged, defective, or incorrect items: Please contact us as soon as possible so we can help resolve the issue.

Start a Return

To request a return, sign in to your Fetch Blanks customer account, open the eligible order, and select the available option to begin a return request.

You may also email support@fetchblanks.com with your order number and details about the return. If an item arrived damaged, defective, or incorrect, we may request photos to help us review the issue.

Please submit a return request or contact us before mailing an item back so we can provide the correct return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We recommend notifying us within 14 days of delivery whenever possible so we can investigate and resolve the issue promptly.

  • Return shipping: For approved damaged, defective, or incorrect-item claims, we will provide a prepaid return label or reimburse reasonable return shipping costs when appropriate.
  • Resolution: Depending on the circumstances, we may offer a replacement, refund, store credit, or another remedy required by applicable law.
  • Documentation: We may request clear photos of the item, shipping label, or packaging to help us review the claim.

The recommended 14-day notification period does not limit any rights or remedies available to you under applicable consumer protection laws.

Change-of-Mind & Other Voluntary Returns

For returns that are not related to a damaged, defective, or incorrect item, you may request a return within 14 days of delivery.

To qualify for a voluntary return, items must be:

  • Unused and unworn
  • Unwashed
  • Unaltered and not customized
  • In their original packaging

Customers are responsible for purchasing and paying for their own return shipping label for voluntary returns. Return shipping costs are non-refundable.

Approved voluntary returns are generally issued as store credit after inspection. Store credit may be provided as a digital gift card or another store-credit method available through Fetch Blanks.

If applicable law requires a refund to the original payment method, we will honor that requirement.

Items Not Eligible for Voluntary Return

The following items are not eligible for voluntary change-of-mind returns:

  • Used or worn items
  • Washed items
  • Items that have been printed, embroidered, sublimated, decorated, altered, or otherwise customized
  • Items damaged after delivery by the customer or a third party
  • Items returned outside the applicable voluntary return window

These exclusions apply to voluntary returns only and do not limit rights relating to faulty, damaged, incorrect, or misdescribed goods under applicable law.

Return Process & Timing

  1. Submit your return request through your Fetch Blanks customer account or contact us by email.
  2. We will review your request and provide return instructions when applicable.
  3. For approved damaged, defective, or incorrect-item claims, we will provide a prepaid return label or reimburse reasonable return shipping costs when appropriate.
  4. For voluntary returns, customers are responsible for purchasing their own return shipping label. We will provide the appropriate return address and instructions.
  5. Once a return is received, please allow approximately 2–5 business days for inspection and processing.
  6. Approved voluntary store credits will be issued after inspection. Refunds that qualify for return to the original payment method will be processed after approval. Your bank or payment provider may require additional time for the refund to appear.

United Kingdom Consumer Cancellation Rights

For eligible online purchases made by consumers in the United Kingdom, applicable law generally provides the right to notify us of a cancellation within 14 days of receiving the goods. After notifying us, you generally have an additional 14 days to return eligible goods.

For an eligible UK consumer cancellation, we will provide the refund required by applicable law, including the cost of standard outbound delivery where required. If you selected a more expensive delivery method, any additional amount above the standard delivery cost may not be refundable.

Customers are generally responsible for the cost of returning change-of-mind items unless otherwise required by law. Certain goods, including personalized or custom-made products, may be excluded from statutory change-of-mind cancellation rights.

These exclusions do not remove rights relating to faulty, damaged, incorrect, or misdescribed goods.

This section applies to qualifying consumer purchases and does not necessarily apply to business or wholesale transactions.

International Consumer Rights

Customers in Australia, New Zealand, the United Kingdom, Canada, and other jurisdictions may have mandatory consumer rights relating to faulty, damaged, unsafe, misdescribed, or otherwise non-compliant goods.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Wholesale Orders

Wholesale customers should also review our Wholesale Policies for terms and requirements specific to approved wholesale accounts and orders.

View Wholesale Policies

Unless otherwise stated in the Wholesale Policies or required by applicable law, the return procedures outlined on this page also apply to eligible wholesale returns.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or product, please place a new order.

If your original item qualifies for return, submit a return request through your customer account or contact us for assistance.

Need Help With a Return?

We’re happy to help. Email support@fetchblanks.com with your order number and question.

Last updated: August 29, 2026